Your privacy is important to us, so here's what data we collect from users, how we use it and for what, among other indications. Those over the age of 14 may register as users without the prior consent of their parents, guardians or legal representatives. In case of children under the age of 14 or identified as "legally unable", we will always need parental consent, or the guardian or legal representative.

For your information, we will never request more information than we will actually need for the required services; we will never share it with third parties, except by legal obligation or with your prior authorization; and we will never use your data for another purpose not indicated above.

As a user, you should carefully read this privacy policy on a regular basis, and whenever you enter your personal data, as this document may be modified as the provider may modify any type of information that may appear on the website to comply with the regulations or update the policy, and without there being an obligation to pre-warn or inform users of these obligations , with sufficient publication on the provider's website.


Identity: RAQUEL LANZA SANTIAS (also the provider)

NIF: 39368027P

Mailing address: JACINT VERDAGUER 21, 3rd, 08241 MANRESA, (Barcelona)


RAQUEL LANZA SANTIAS,as responsible for the Website, in accordance with Regulation(EU) 2016/679 of April 27, 2016 (GDPR), Organic Law 3/2018 of December 5 (LOPDGDD) and other current legislation on the protection of personal data, and by Law 34/2002, of July 11, Services of the Information Society and Electronic Commerce (LSSICE), informs you that it has implemented the necessary security measures, of a technical and organizational nature, to guarantee and protect the confidentiality, integrity and availability of the data entered.

METHOD OF OBTAINING THE DATA AND DATA WE COLLECT: The data we collect and how we obtain it is as follows:

1. Using the contact form.

2. Using the registration form.

3. Using the newsletter subscription form.

4. Using the data collection form for ecommerce.

Specially protected categories of data are not processed.


Your personal data will only be used for the following purposes, giving your consent for each of the purposes in the corresponding section of the website:

· To respond to inquiries and / or provide information required by the user.

· For the creation of a user account and you can access the functionalities of the web.

· To send commercial advertising communications by email, SMS, social communities or any other electronic or physical means.

· To update and send the contents as a subscriber of these.

· If you contract the service/purchase the product through our website we will ask you to provide us with information about the user.

· Other purposes:

or Carry out the commercial, administrative, fiscal, accounting procedures that are necessary under current legislation;

or Know your opinion and improve the services provided by the website;

or Realization of analysis of profiles and usability of the website, through cookies (mentioned in the cookie policy);

or Social networks: the corresponding section specifies the use of social networks.

Use of Photographs: Photographs that are hung on the website are the property of RAQUEL LANZA SANTIAS,including those of minors, in which, for obtaining these, the prior consent of the parents, guardians or legal representatives has been obtained by signing the forms made for this purpose by the centers in which the minors are part. However, parents, guardians or representatives of minors, as holders of the exercise of the rights there matter, and always upon formal written request, may indicate the refusal to use the child's image; in this case, the image will be pixelated

You can revoke your consent at any time by sending a letter with the subject line "Low" in the address outlined.

According to the LSSICE, RAQUEL LANZA SANTIAS does not perform SPAM practices, therefore, it does not send commercial e-mails that have not been previously requested or authorized by the User. Consequently, in all communications you will receive from the provider, the user has the possibility to revoke his express consent to receive our communications.

We will not process your personal data for any other purpose than those described except by legal obligation or injunction.

You will not be subject to decisions based on automated processing that have an effect on your data.


The legal basis for the processing of the data is your consent granted at the time of giving your data in the corresponding form to carry out the purposes, at the time of marking the checkbox.

The prospective or commercial offer of products and services is based on the consent requested, without in any case the withdrawal of this consent conditions the execution of the subscription contract.

Failure to provide the requested personal data or not accepting this privacy policy implies the impossibility of achieving the purposes described above.

In cases where there is a prior contractual relationship between the parties, the legitimacy for the development of the administrative, fiscal and accounting obligations that are necessary under current legislation will be the prior existence of the commercial relationship established between the parties.


Your data will be kept for the duration of the commercial relationship with us or exercises your right of cancellation, opposition or revocation of consent. Even if we have exercised your rights correctly, we must properly keep your data blocked for the duration of the legally provided periods of the applicable provisions.


RAQUEL LANZA SANTIAS does not carry out any transfer or communication of data either within or outside the EU. The provider will only provide information to law enforcement under court order or by obligation of a legal rule, without prejudice to being able to block or cancel your account if there may be indications of the commission of any crime by the user. The information provided shall be only that provided at that time by the provider.

The information you provide us both through this website will be hosted on the servers of RAQUEL LANZA SANTIAS,contracted to the company that provides the accommodation service of the website. The processing of the entity's data is regulated by a contract of processor between the provider and this company.


As a user-interest, you can request the exercise of the following rights before RAQUEL LANZA SANTIAS by sending a letter to the postal address of the header or by sending an email to, indicating as Subject: "DATA PROTECTION: RIGHTS OF INTERESTED PARTIES", and attaching a photocopy of your ID or any similar means in law, as indicated by law.


Right of access: allows the data subject to know and obtain information about his personal data subject to processing.

Right of rectification or deletion:allows to correct errors and modify data that turn out to be inaccurate or incomplete

Right of cancellation:allows data that is inappropriate or excessive to be deleted

Right of opposition: the right of the data subject not to carry out the processing of his personal data or to cease it.

Limitation of processing: involves the marking of the personal data retained, in order to limit their future processing, for the exercise or defense of claims.

Data portability: provision of the data subject to the data subject, so that the data subject can transmit to another controller, without hindrance.

Right not to be subject to automated individual decisions (including profiling): the right not to be the subject of a decision based on automated processing that produces effects or significantly affects

As a user, you have the right to withdraw the consent given at any time. Withdrawal of consent shall not affect the lawfulness of the processing carried out prior to withdrawal of consent.

You also have the right to lodge a complaint with the supervisory authority if you believe that your rights in relation to the protection of your data ( may have been infringed.


The data you provide us will be treated confidentially. The provider has adopted all the technical and organizational measures and all levels of protection necessary to guarantee the security in the processing of the data and prevent its alteration, loss, theft, treatment or unauthorized access, according to the state of technology and nature of the stored data. It is also guaranteed that the processing and registration in files, programs, systems or equipment, premises and centers comply with the requirements and conditions of integrity and security established in the current regulations.


The language applicable to this privacy policy is Spanish. Therefore, in the event of any contradiction in any of the versions provided in other languages, the Spanish version shall prevail.


The information provided in the different forms, during the interaction with the web and any other data provided during navigation, including the information provided by cookies in relation to browsing habits, implies acceptance to the processing of this data, in order to be segmented or categorized in order to apply them to the activity related to the management of general administration, information, marketing of advertising spaces, profiling, analysis of proposals requested by users / customers, statistical study of the services and content used, likes and preferences, surveys or forms. The data used in the elaboration of these profiles are not data that allow users to be identified but only show in a graph the type of audience that interacts with the website, age, country, gender, etc.

The user who accesses this website, explicitly consents to the use of this generic information for profiling, segmentation and categorization of data for the purposes described in the previous section.


We inform you that RAQUEL LANZA SANTIAS may have a presence on social networks. The processing of the data carried out by the people who become followers on social networks (and / or perform any link or connection action through social networks) of the official pages of RAQUEL LANZA SANTIAS will be governed by this section, as well as for those conditions of use, privacy policies and access regulations that belong to the corresponding social network in each case and previously accepted by the user.

RAQUEL LANZA SANTIAS will process your data for the purposes of correctly managing your presence on the social network, informing of activities, products or services of the provider, as well as for any other purpose that the regulations of the Social Networks allow.

The publication of content is prohibited:

- That they are allegedly unlawful by national, Community or international legislation or that they engage in allegedly unlawful activities or contravene the principles of good faith.

- That violate the fundamental rights of people, lack the courtesy on the network, disturb or may generate negative opinions in our users or third parties and in general whatever content RAQUEL LANZA SANTIAS deems inappropriate.

- And in general they contravene the principles of legality, honesty, responsibility, protection of human dignity, protection of minors, protection of public order, protection of private life, consumer protection and smart tual and industrial property rights.

In addition, RAQUEL LANZA SANTIAS reserves the right to withdraw, without prior notice from the website or the corporate social network, those contents that are considered inappropriate.

In any case, if you submit personal information through the social network, RAQUEL LANZA SANTIAS will be exempt from liability in relation to the security measures applicable to this platform and the user, if he wants to know them, should consult the corresponding particular conditions of the network in question.


RAQUEL LANZA SANTIAS reserves the right to modify this policy to adapt it to new legislation or jurisprudence.


The consent given, both for the processing and for the transfer of the data of the interested parties, is revocable at any time by informing RAQUEL LANZA SANTIAS in the terms established in this Policy for the exercise of rights. This revocation shall in no case be retroactive.


In general, the relations between RAQUEL LANZA SANTIAS with the Users of its telematics services, present on this website, are subject to the Spanish legislation and jurisdiction to which the parties expressly submit, being competent for the resolution of all disputes arising from or related to their use the Courts and Tribunals of Barcelona.

In general, the relations between RAQUEL LANZA SANTIAS with the Users of its telematics services, present on this website, are subject to the Spanish legislation and jurisdiction to which the parties expressly submit, being competent for the resolution of all disputes arising from or related to their use the Courts and Tribunals of Barcelona.